Rafini

Healthcare faces increasing rules, accreditations and labels. Research shows these do not automatically lead to better care, while compliance management often requires a lot of time and energy in practice.

At the same time, only a small number of professionals are closely involved in this process, while many others hardly recognise themselves in the outcomes of audits or assessments. As a result, there is strong steering on compliance, but this does not always lead to better insight or better care.

To address this problem, we conducted extensive research. We inventoried the existing laws and regulations that together define good care and translated them into a list of core themes.

Using a Delphi study, we refined and aligned this list of core themes until a broadly supported set emerged that, in a manageable way, gives direction and substance to what good care means.

We went through this process in both hospital care and the VVT sector.

For hospitals, this resulted in 54 core themes.

This resulted for the long-term care sector in 37 core themes.

With Rafini, we actively involve healthcare professionals in quality assurance. For each core theme, they assess whether it is well‑arranged in practice and whether incidents, complaints or calamities have occurred.

This creates an honest and complete picture, based on the experiences of the people who work with patients and clients every day.

Rafini makes quality visible, understandable and open for discussion. Together we work on care that improves every day.

• Grip on quality and safety.
• Input from the entire organisation.
• A reliable and complete view of quality that supports accountability and improvement.